Georgetown launches brand-new application for residents
A brand-new solution called AskGTX has actually formally introduced for the City of Georgetown and will certainly provide individuals a one-stop store to locate solutions, record concerns, and gain access to city solutions.
GEORGETOWN, Texas – Big modifications are concerning the means Georgetown homeowners can get in touch with their city.
A brand-new solution called AskGTX has actually formally introduced and will certainly provide individuals a one-stop store to locate solutions, record concerns, and gain access to city solutions.
Meet AskGTX
What they’re claiming:
” It has to do with simpleness. It has to do with making it much easier to connect the details they require to connect to the city,” claimed Seth Gipson, consumer treatment supervisor with the AskGTX group.
It’s Georgetown’s variation of 311. Meet AskGTX.
The recently introduced solution purposes to enhance exactly how homeowners communicate with the city, whether they require to report a website traffic signal problem or just locate details on city solutions.
” That this is a remedy to actually assist attach consumers with the details in the most basic means feasible, in addition to develop some performances within our divisions,” claimed Gipson.
The AskGTX call facility off of Southeast Loophole is staffed by 9 staff members that will certainly course demands to the right division, track concerns, and supply responses on reported concerns.
” They’re actually devoted to addressing those call, addressing those e-mails, and assisting overview individuals to the details they require. If they have a concern regarding the web site, they have a concern regarding a city solution. After that we can seek out that details and share it. Or we can likewise go into a solution ask for them and press that off to the division that’s required,” claimed Gipson.
Homeowners can access the solution via the city web site or by calling 512-930-CITY.
The group is likewise releasing a mobile phone application in the coming months.
” We really did not have a central system to assist sort of handle every one of those various interactions. So this is where that actioned in to assist enhance that,” claimed Gipson.
With the on-line website, customers can post images and video clips to assist determine specifically what requires focus. An integrated frequently asked question area likewise offers immediate response to typical concerns.
” You can report points like a gap. You have a road indication. Perhaps there’s a concern regarding a pathway or asking for a brand-new walkway,” claimed Gipson.
” You can consider and comprehend sort of what routes are by your residence or what parks are by your residence, or record, perhaps a parks upkeep problem. Those sorts of points can be reported via it,” claimed Gipson.
The brand-new solution has a yearly spending plan of $1.1 million and is anticipated to alleviate interaction in between all city divisions and neighborhood participants for several years ahead.
The Resource: Details from meetings performed by FOX 7 Austin’s Jenna King
