HOUSTON, Texas (KTRK)– Multiple Houston location family members claim they’re still waiting on headstones they spent for greater than a year ago.
They’re all consumers of a firm called Stonecutters Monuments.
Kerry Miller revealed Eyewitness Information an invoice dated August 2023 for a $3,700 headstone she got for her partner, a dual lung transplant recipient that passed away at the age of 46.
After the burial ground validated the headstone layout in December that year, Miller claimed Stonecutters informed her it would certainly take 3 to 5 months to supply the headstone.
” They simply sent me pictures of the end product, (and) it being packed on the products,” Miller claimed, referencing pictures she claimed the business sent her in February 2024.
It was Miller’s understanding that she would certainly have the headstone by Might 2024, yet over a year after spending for it, she still does not have it.
” I really feel as though there’s no closure,” she claimed.
Miller stepped forward after Eyewitness Information reported on LaShonda Jones’ experience with Stonecutters on Saturday.
Jones paid nearly $2,900 for a headstone for her child in February 2024 yet still had not obtained it at the time of the Eyewitness Report.
” They informed me that it remained in manufacturing in Might. Come August, when I called once again, they were claiming they were waiting on a flower holder,” Jones claimed.
After Eyewitness Information got in touch with the business, Stonecutters set up the headstone at Jones’ child’s gravesite, yet Jones states it isn’t of the high quality she set.
Shirley Johnson-Young claimed she’s likewise had difficulty obtaining Stonecutters to supply after paying them $3,400 for her partner’s headstone in September 2023.
” It’s resembled heck on wheels, to claim the least,” Johnson-Young claimed.
In November, Johnson-Young submitted a suit requiring a reimbursement.
” They simply comprised all sort of irregular tales. Someday it remained in delivery, the following time we were placing it on the following delivery,” she claimed.
Stonecutters emailed Eyewitness Information to claim that several of the granite it makes use of needs to be delivered from abroad. The business condemned the hold-ups, partly, on a “international delivery dilemma.”
In Johnson-Young’s legal action, she claimed a firm rep informed her the hold-ups were brought on by “pirates and abroad battles.”
” When I called them on it, they weren’t able to inform me which battle. They claimed, ‘Well, you recognize, the battle. There’s a whole lot taking place,'” she said.
Johnson-Young claimed she ultimately got a headstone from a various business, which had the ability to supply it in under 3 months.
” I really feel as though if you can not provide me what I requested, what I spent for, inform me. Simply be straightforward,” Miller claimed.
Below is Stonecutters’ reaction:
” The monolith acquired day is not the manufacturing day. Burial ground guidelines and policies call for the monolith layout and burial ground monolith application to be authorized prior to we can begin manufacturing. The ordinary manufacturing time is a quote. Often the family members take months to accept the layout, and the burial grounds take months to accept their applications. Our manufacturing clock can not begin up until we obtain all authorizations. The monoliths concerned were produced within the ordinary manufacturing time. The burial grounds established the market criterion, they take 2-3 years to make monoliths and cost 2-3 times the cost.
We maintain fundamental typical supply in supply that we generate in your area at our workshop. The family members got a customized 1 of 1 monolith took of an import granite shade that can just be made by the manufacturing facility and sourced from abroad. The international delivery dilemma has actually affected the whole market because of the nature of business. No matter the scenario, we take complete obligation for guaranteeing our family members obtain their monoliths. We connected the difficulties to the family members and made replicate monoliths for any type of household that was affected by the supply chain disturbance.
We have actually made substantial adjustments to our manufacturing and supply chain in order to lower our customized monolith manufacturing times back to regular. Regardless of the difficulties we are totally dedicated to supplying all monoliths in a prompt way once they get here.”
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